Refund/ Replacement Policy

Refund & Returns Policy – BPC Mineral Make Up

At Perfection Skin Clinic, we take great care in packaging and dispatching your BPC Mineral Make Up products. Due to the delicate nature of mineral powders, they can be fragile and may break if mishandled during transit.

Damaged Items (Transit Only)
Refunds or replacements will only be offered if your product arrives broken or damaged.

To be eligible for a refund or replacement:

• You must notify us within 48 hours of delivery
• Clear photographic evidence of the damaged product and packaging must be provided
• Images must show the condition of the item as received, including outer packaging

Failure to provide sufficient evidence within this timeframe may result in your claim being declined.

Non-Returnable Items
Due to hygiene and safety reasons, we do not accept returns or offer refunds for:

• Products that have been opened or used
• Change of mind
• Incorrect shade selection
• Minor cosmetic imperfections (e.g. slight powder movement that does not affect usability)

Packaging Disclaimer
While we package all items securely, mineral make up is a fragile product by nature. Minor settling or slight movement of powder may occur during shipping and does not qualify as damage.

Processing Refunds/Replacements
Once your claim has been reviewed and approved:

• A replacement will be sent where possible
• If a replacement is unavailable, a refund will be issued to your original payment method within 5–7 working days

Contact Us
To report a damaged item, please contact us at:
perfectionskinshop@gmail.com
Include your order number and photos of the damage.